Many venues handle disabled bookings directly, as they need to talk to the customers to determine specific needs and therefore the best seating/allocation. If this is the case, we’ll usually be able to provide you with the venue’s direct phone number. For some venues, we can book accessible seats, but again, we prefer to speak to customers to ensure they are given the best options regarding their requirements.
For these reasons, most events are not set up to book disabled tickets online, for which we apologise. So please, give us a call and we’ll do what we can to help.
Your email confirmation will show details of your order including: show, date, venue, number of tickets and booking reference.
Many email account providers offer a filter service to protect you from unwanted junk mail or ‘spam’. It is possible that your email confirmation from us has been mistakenly filtered by this service; so if you do not receive email confirmation from us within 48 hours, please check your Junk Mail and/or Deleted Files folders first. If you still cannot find your confirmation email, you can request for it to be resent – by emailing email@example.com
If a refund is required due to a cancelled event or you cannot attend the rescheduled event, we will issue a full refund minus any transaction fees within 90 days of the notice of the reschedule or cancelled events.’